Success Stories
Jane: Well Cared For
My wife, Jane has been a patient at Boise Health and Rehab for one year this month and I want to express my appreciation for the attention she has received and for the overall quality of your care and condition of your facility.
We especially want to commend you for the quality of CNAs you hire and for the personal care, concern and attention they offer each patient. I think the reputation of a rehab facility depends more on the quality of care given by the nursing assistants than any other division of your personnel. The every day and hour, hands on, nitty-gritty work of the CNA will either ruin or enhance your reputation. The quality of your CNA staff has greatly improved over what it was a few years ago when Jane was also a patient.
I wish I could single out those assistants who have been of particular help to Jane but perhaps that would be unfair to others who have been equally valuable to patients in other halls.
Some of the CNAs regularly display a love for their work, are obviously happy in what they are doing, and show extra creativity in meeting the needs of their patients. I’m sure their value is recognized and appreciated.
Let me add that we appreciate the standard and professional quality as well as the personal concern and care of the LPNs and RNs.
We would be remiss to ignore the good work of the housekeeping staff. They do a commendable job of keeping the rooms and halls clean and free of offensive odors.
We understand that absolute perfection is always a goal never an attainment. But thanks for keeping the goal in mind as you labor to serve those who are under your care and whose welfare is your responsibility.
Sincerely,
Allen
Robert: Receiving Care and Comfort
Robert was working in his yard whem his left leg got caught and wrapped up in the tines of a tiller. Alone, he was able to take the machine apart to extricate himself after an hour. He then crawled across his yard where he laid for another hour before his wife discovered him. Robert was treated by emergency medical technicians and ultimately transported by Life Flight to a regional medical center.
He was later admitted to Boise Health and Rehabilitation Center for follow-up wound and medical care. Upon admisson, Robert had multiple surgical incisions, numerous puncture wounds and a large fell thickness wound to his left lateral ankle that contained exposed surgical rubber bands for support. The surgeon had noted that he would likely have to have further surgical repairs, and the potential for infection was high. Should the infection become uncontrollable, there was a possibility of amputation.
Fortunately, such drastic measures were avoided due to dedicated wound nurses who were willing to do whatever it took to heal Robert's wounds. Robert recalled, "They always showed up at odd hours when I needed them to get me out of trouble and keep out infection, which would have meant longer healing. To this date, I have been infection free!"
During Robert's stay at Boise Health and Rehabilitation, all incisions and puncture sites were healed without complications. The left ankle wound had significantly healed and reduced in size by 80 percent, leaving healthy tissue and requiring only basic wound dressings. Robert's pain was controlled to the point of allowing him to participate with regular therapy services and ultimately return to his home.
Since his discharge, a grateful Robert, who now needs only the assistance of a cane to get around, calls periodically to update the staff on his progress; he says, "All of the staff not only were excellent but treated us like family. The care could not have been better."
